Washington State Chief Information Officer Bill Kehoe told StateScoop in a recent video interview that he wants to make the state “the Amazon Prime of government” and is taking a “statewide” approach to technology modernization. He said he was there.
“Modernization is our new strategy for what has traditionally been a single agency, single project,” Kehoe said at the National Association of State Chief Information Officers midterm conference in National Harbor, Maryland, this month. It is a modern theme and an alternative to traditional modernization.” “Modernization involves so much more. It involves our customers, our business and its processes, and our back-end systems.”
“Rather than just focusing on replacing legacy systems, we are now looking at the entire ecosystem of agency or multi-agency type services to our customers and modernizing it,” he added. Ta.
City of Kehoe Chief of Staff Amy Pearson said Washington state's approach to IT modernization goes beyond just replacing old systems to improving the customer experience and transforming the business side of how government connects with residents. He said it was an opportunity.
“They use all the great apps like Amazon Prime and Uber, and they have it all right at their fingertips in one app,” Kehoe says. “We need to do better because when they interact with government, they have to go to different places and sometimes fill out very complex applications.
“We want to be the Amazon Prime of the government. That's our goal.”
