In the fast-paced digital age, government agencies are seeking innovative solutions to increase efficiency and modernize the citizen experience. Automation is emerging as an innovative approach that enables public agencies to reduce delays, accelerate operations, and optimize process execution. Our cutting-edge automation platform significantly reduces time to value for citizens and provides a seamless payment experience when accessing government services.
As highlighted by GovTech Digital Community Brief This overview from the Center for Digital Government shows you the power of CORE's automated payments solution for government.
Impact of automation
By eliminating paper-based manual tasks, interactions between citizens and public institutions can be significantly improved. It will also reduce the burden on government employees and streamline their daily operations. Through automation, agencies can transform organizational and stakeholder outcomes.
Challenges facing governments
Slow processes, inefficient data management, manual reconciliation, and paper-based bottlenecks are major obstacles for government agencies. For example, residents of Grant County, Utah, previously paid their property taxes by mail using checks, which caused significant delays.
CORE Automation Solution
To tackle this problem, Grand County has partnered with CORE Implement a digitized payment processing platform. Leveraging this technology accelerated the payments experience and increased payment amounts 10x in just six years.
How to use
Through an automated process, CORE's platform offers modern, user-friendly digital payment solutions that facilitate online payments. This immediately doubled the payments received and allowed the county team to work faster and more efficiently.
Online payment options were promoted on the county's website and through tax bill mailings to make it easier for the public to register. This minimized the need for county resources, provided year-round self-service access to tax bills, and significantly reduced time to value for voters.
Addressing implementation challenges
The introduction of CORE represents a transformational change and requires informed decision-making and strategic planning. When adopting an automation platform, governments should consider the following key factors:
Data and analysis
Effectively managing huge amounts of data is a key challenge in implementing automation. CORE addresses this problem with advanced analytical tools that extract actionable insights and optimize data management.
human decision making
Automation increases efficiency and accelerates processes, but it does not replace human judgment. CORE supports decision-making by incorporating notifications and workflows that enable timely and informed choices through a well-designed, user-friendly interface.
Digitizing manual processes
Transitioning from a manual to a digital environment can be challenging. CORE simplifies this transition with customizable workflows and extensive training and support, seamlessly moving existing processes into a streamlined and productive digital space.
Best practices for successful automation
The digitized payment experience is citizen participation Providing cutting-edge solutions for everyone involved. Successful process automation requires three components:
process
Before implementing automated processes, agencies should analyze their existing systems and identify areas for improvement. CORE provides tools for process mapping, optimization, and platform transparency. Great results come from prioritizing processes based on their potential impact. settlement Notification to the public.
Staff
Training and educating personnel at all levels is essential for successful software implementation. This collaborative approach fosters a sense of ownership and directly engages staff to address agency challenges.
software
User-friendly interfaces, extensibility, and robust security measures are best implemented through low-code or no-code systems, allowing agencies to adjust and add functionality as needed. . CORE's security features protect sensitive data during and after implementation, ensuring a seamless transition to automated systems.
Streamlined operations
Automation platforms unlock exciting possibilities for government agencies. Time-consuming manual processes are automated, freeing up valuable resources and freeing up staff to focus on higher-value tasks. Enhanced data management facilitates informed decision-making and proactive problem detection.
The key is automated platform integration Improve your constituent experienceProvide flexibility for citizens to access the system on their own terms and improve relationships with government agencies. Automated platforms improve time to value almost instantly.
Unleash the power of automation with CORE
Automation greatly enhances a government's ability to provide a seamless, efficient, and improved citizen experience. CORE harnesses the power of automation to streamline manual processes and transform them into intuitive digitized workflows.
discover how core Accelerate time to value for government stakeholders.
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