expedia group announced artificial intelligence (AI) An assistant designed to help travelers plan trip.
Romie, the new AI assistant, helps you plan, shop, reservation and The global travel platform announced on Tuesday (May 14) that it would be making changes to travel. press release.
Romie is in alpha and available on the company's experimental products hub. EG LabAccording to the release.
“We believe in reimagining the travel experience and bringing it to life using the latest AI, and with Romie we’ve done just that.” latty martyExpedia Group Chief Technology Officer (CTO) said in a release:
According to the release, Romie will be invited to a user's SMS group chat where he can listen to their vacation plans and offer suggestions.
AI assistants can use what they learn from group chats to personalize their shopping experience, use travel information from emails to suggest restaurants and activities at their destination, and provide suggestions to users. They can also assist in troubleshooting issues, the release states.
Additionally, during the trip, Romie can update the customer's itinerary. real time. According to the release, the service allows anyone in a group chat to see what a traveler is doing, and if they're picking up a traveler at the airport, they can also see when their plane is landing.
“We have developed an AI assistant. hyper personalization We keep in mind that travelers can choose when they want Romy's assistance. Own ” Murthy said in the release. “Romy helps me dream and plan.” and Travelers become smarter as they interact, even when traveling and when things don't go as planned. ”
In December 2023, it was reported that Expedia was planning to use it. A.I. to Changing the way people plan their trips and vacations. The company aims to use its flight and hotel information library, along with users' travel preferences, to streamline the travel planning process and increase direct traffic to the site.
In February, then-CEO peter kern Khan, who announced his resignation, explained the circumstances behind his resignation. Company IT Footprint optimization and how Expedia works intention Use AI and machine learning (ML) capabilities to improve both productivity and customer service.
“and Generation AI This trend will only accelerate,” Khan said.
