Chris Townsend, vice president of public sector at search analytics company Elastic, said at the recent Elastic Public Sector Summit that government agencies are using more data to improve citizen engagement and deliver public services more efficiently. Some important lessons were learned about how to handle it properly.
First, for government agencies to meet the demands of modern governance, they need to deploy tools that can quickly turn large data sets into actionable insights, Townsend said Friday in Government Technology Insider. I mentioned it in a column.
Another key element is the use of advanced search and analytics. This allows you to uncover and prioritize information that is relevant to your agency's needs, while improving the citizen experience by simplifying the use of government tools.
Townsend said advanced search and analytics is a “catalyst for change” because it “allows government agencies to drive measurable changes in citizen services and tackle the complex problems facing government today.” states.
What Townsend considers a “non-negotiable” element is cybersecurity, which must go hand in hand with innovations in artificial intelligence, according to Dave Schieve, chief information officer at the General Services Administration. Artificial intelligence is a technology that allows governments to “act on the information we have.” Realize your data environment at the speed of the 21st century. ”
The final recurring element is collaboration. This helps with threat management on the one hand and ensuring that technology offerings meet the needs of government customers on the other.
“In an ever-evolving digital environment, it is only by converting data into actionable insights that government agencies can truly stay ahead of the curve,” Townsend said.
