The City of St. Cloud notified regulators about the recent cybersecurity incident and has introduced a toll-free number and website to provide affected employees and customers with further information and support.
On or about March 25, 2024, the City became aware of suspicious activity occurring on its computer systems. The City promptly took steps to mitigate the incident and initiated an investigation in collaboration with third-party cybersecurity experts to determine the nature and scope of the incident. The City has also implemented additional safeguards to further protect its computer systems.
The investigation is ongoing, but so far we know that cybercriminals gained access to some of the city's systems and may have been able to access data between March 17, 2024 and March 25, 2024. Investigations are still ongoing to determine the full extent of what information was accessed.
The types of information affected may vary from person to person, but based on the information currently known, the types of information affected may include name, address, date of birth, Social Security number, driver's license, medical information, health insurance information, financial account information, etc. Once the investigation is complete, the City will send letters to those affected.
In the meantime, the City encourages employees and customers to remain vigilant against identity theft by checking account statements, credit reports and benefit statements for anomalies. Report any suspicious activity to your credit card company, bank, healthcare/insurance provider or other appropriate entities. Potentially affected individuals can also visit the City's website to find additional information on how they can help protect their personal information and how to obtain additional resources.
The City has set up a toll-free number for information. Potentially affected individuals can call 1-800-939-4170, Monday through Friday, 9am to 9pm, excluding major holidays. Information is also available on the City's website at www.stcloudfl.gov.
