Air India apologised for the poor service and inconvenience caused to passengers when its San Francisco flight was delayed by 30 hours, and offered each passenger a travel voucher worth $350 on Saturday.
according to PTIPassengers also have the option to have the amount credited instead of using it towards their travel.
Air India's Executive Vice President and Chief Operating Officer Klaus Gersh wrote a letter explaining the excessive delays and inconvenience caused to passengers.
Read also: Air India passenger faints during eight-hour delay on San Francisco-bound flight, passenger says no air conditioning
The flight from Delhi to San Francisco was delayed by 30 hours, took off on Friday and arrived in San Francisco on Saturday after about 16 hours of flight.
The apology and gift of travel vouchers came after the Directorate General of Civil Aviation (DGCA) on Friday issued notices to airlines seeking explanation for excessive flight delays and mishandling of passengers.
“On behalf of Air India, I sincerely apologise for the long delay in your arrival to San Francisco. This was due to some technical delays and other operational constraints,” PTI reported, citing Klaus Gersh as saying.
Read also: Air India receives notice to explain from DGCA over two international flight delays and 'passenger handling lapses'
“We sincerely apologize for any inconvenience caused to our customers due to the deficiencies in our service,” Goash said in the May 31 letter.
As a token of its apology, the letter said Air India had offered the man “a travel voucher worth $350” for future travel on the airline.
The regulator had asked Air India why it had not taken enforcement action against the airline despite the inordinate delays of flight AL-179 on May 24 and flight AL-183 on May 30.
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