The airline is slated for its busiest Memorial Day weekend on record, with an expected 3 million passengers, a 10% increase over 2023.
United's mobile app saves travelers an average of 30% more time at the airport with features like mobile check-in, bag drop shortcuts, real-time flight updates, terminal wayfinding, and self-service rebooking. You can save minutes.
Chicago, May 14th2024 /PRNewswire/ — United Airlines is ready for the busiest Memorial Day holiday in history, with a record 3 million travelers scheduled to fly round-trip May 23rd to 28th, an increase of nearly 10% compared to last year. To help passengers avoid crowds and get a smooth start to their summer vacation, United Airlines has a mobile app that lets travelers skip the line, breeze through security, get to their gate, and quickly check their bags. It has a number of features that can save travelers up to 30 minutes of travel time. Average* at the airport.
United Airlines hopes to set records ahead of summer travel season
“Whether you travel for business or only fly once a year, the United Airlines app is an innovative app that will save you time and improve your overall United experience,” he said. I did. linda jojo, Chief Customer Officer at United Airlines. “As leisure travel increases during the summer months, customers who travel using the app can not only save an average of up to 30 minutes on their daily travel experience, but also stay informed and confident about their flights. Especially if you're flying into a new or unfamiliar airport during the summer.
United Airlines continues to release new innovations to help travelers prepare for their trip with our mobile app, increasing transparency, saving time, and reducing stress.
Here are the top ways United's mobile app can help you travel on Easy Mode.
- Get personalized, real-time flight notifications with details like countdown to boarding, gate number, seat, baggage tracking, and more right on your phone screen. United Airlines is the first and only U.S. airline to support Live Activities for iPhone, and Live Updates has helped millions of travelers since last year, especially during peak travel times.
- Request your preferred seat using the new Seat Setup feature in our mobile app If your preferred seat type is not available when you book your flight. Travelers who use this tool have an average of 35% chance of being automatically redirected to their preferred seat. United Airlines is the first and only US airline to offer this option.
- Get automatic rebooking support in case of flight interruption directly in the app. If a trip doesn't go as planned, customers are automatically offered alternative travel options in the app. Using this tool, travelers can save about 15 minutes in line on average and get back to their departure point faster after flight disruptions or cancellations. Additionally, only United Airlines offers Agent on Demand. Now, instead of waiting in line at the airport, customers can scan a QR code or use the United app to video chat, text, or call a customer service representative. In 2023, Agent on Demand helped more than 1.6 million travelers avoid airport lines and receive faster assistance in the app.
- Take advantage of TSA PreCheck® Touchless ID At O'Hare International Airport, Los Angeles International Airport and Newark Liberty International Airport† Utilize facial scanning technology to seamlessly drop off your bags and get through security in seconds.
- The app's Terminal Guide lets you know ahead of time which airport door to park your car in, drop off your checked baggage, or head straight to security. These instructions are personalized by factors such as whether the traveler is parking at the airport, dropping off with a rideshare, checking baggage, or traveling with TSA PreCheck®.
- Easily navigate to your destinations within the airport with confidence using the animated terminal map directly within the app. The maps are customized for each leg of your trip, providing turn-by-turn directions from the airport lobby to the gate to baggage claim.
- Check in via mobile app before arriving at the airportthe step of waiting in line to print your boarding pass in the airport lobby is removed.
- Skip the check-in line and drop off your bags in less than a minute at designated bag drop shortcut locations in the lobby. Check your baggage with the app before arriving at the airport.
- Check out the app's baggage tracker to track your baggage Get timestamps every step of the way.
For more information about traveling with United this summer, visit united.com.
*Customers using United's digital self-service tools receive less agent support at touchpoints such as check-in, bag drop, security, biometric screening, standby processing, baggage collection, and irregular business support. , you'll save an average of 30 minutes on the day of your trip.
†TSA PreCheck touchless ID is now available at O'Hare International Airport security checkpoints. Los Angeles international airport. Bag drop shortcuts using TSA PreCheck® touchless ID are currently in testing at O'Hare International Airport. Los Angeles International Airport and Newark Liberty International Airport. During this time, the baggage drop agent will check your body ID after a facial scan.
About United
At United, good things lead the way.Using a US hub Chicago, denver, houston, Los Angeles, new york/newark, San Francisco and Washington DCUnited Airlines operates the most comprehensive global route network of any North American airline and is currently the world's largest airline as measured by available seat miles. Learn more about how to join the United team here. www.united.com/careers Learn more about the company here. www.united.com. United Airlines' parent company, United Airlines Holdings, trades on the Nasdaq under the symbol “UAL.”
Source United Airlines
